Question 1

What services do you offer without a GP appointment?

Accepted Answer

Through our Pharmacy First service, we can assess and treat seven common conditions: sinusitis, sore throat, earache, infected insect bites, impetigo, shingles, and uncomplicated urinary tract infections (for women). No appointment with your GP is needed.

Question 2

Do I need to book for vaccinations?

Accepted Answer

Yes, we recommend booking your vaccination appointment in advance to ensure we have adequate time and supplies ready for you. You can book online 24/7 or call us during opening hours.

Question 3

Can you deliver my prescriptions?

Accepted Answer

Yes, we offer free prescription delivery to local addresses within Ditchling and surrounding villages. Simply let us know when you order your prescription and we'll arrange delivery at a convenient time.

Question 4

What are your opening hours?

Accepted Answer

We're open Monday to Friday 9am to 6pm. We're closed on weekends and bank holidays. For urgent prescriptions outside these hours, please contact NHS 111.

Question 5

Do I need an appointment for a health check?

Accepted Answer

For blood pressure checks, you can walk in during quieter periods, but we recommend booking to avoid waiting. For more comprehensive health checks like cholesterol screening, an appointment is required.

Question 6

How quickly can I collect my prescription?

Accepted Answer

If your prescription is sent electronically from your GP, we typically have it ready within 2 to 4 hours. For urgent medications, please let us know and we'll prioritise your order.

Question 7

How do I transfer my prescriptions to your pharmacy?

Accepted Answer

Simply bring in your current medication or a recent prescription, and we'll handle the transfer with your GP. You can also nominate us through the NHS App. It's quick and hassle-free.

Question 8

Can I order repeat prescriptions online?

Accepted Answer

Yes! You can order repeat prescriptions through the NHS App, or contact us directly via phone or email. We'll liaise with your GP and let you know when it's ready to collect or deliver.

Question 9

Do you offer a prescription reminder service?

Accepted Answer

Absolutely. We can set up a reminder service to ensure you never run out of your regular medications. We'll contact you when it's time to reorder and have everything ready when you need it.

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